iCRM Services

Once your CRM solution has been installed and tailored for your business needs we work with you and your team through onsite training sessions to ensure your staff will use the CRM effectively, increasing their sales & marketing savvy and fostering user adoption. This training is typically done in a boardroom format for general users where we teach your staff how to use the most frequently required application tools based on your company's data & processes. We can also provide your users with detailed one-on-one training to generate what are termed as Power Users within your team. This is done with the intention of developing an in house resource for user assistance and/or a system administrator.

	our services
	Business Consultation / Strategy We focus on strategic planning & the selection of effective CRM applications & solutions to enable your organization to sell & market your products & services - including workflow automation. We work with your existing IT infrastructure, software applications & Web strategy to deliver a system that maximizes efficiencies. Our goal is to help you maximize your sales & marketing effectiveness & processes to increase revenue, enhance services & achieve greater customer loyalty & retention.
	Software Implementation We make technical implementation of complex network & CRM applications easy. We lead you through various project milestones from initial planning, quality control, testing & in-depth system administration training.
	Programming Services ICRM streamlines everyday business processes, making your system more effective & reducing your total cost of ownership (TCO) by customizing a CRM solution that works the way you do. We integrate Microsoft applications, Relational Databases (MS SQL & Pervasive SQL) Fax/Communication applications & Web-enabled applications (via HTML, ASP, .NET & Cold Fusion).
	Customized Training Once your CRM solution has been installed and tailored for your business needs we work with you and your team through onsite training sessions to ensure your staff will use the CRM effectively, increasing their sales & marketing savvy and fostering user adoption. This training is typically done in a boardroom format for general users where we teach your staff how to use the most frequently required application tools based on your company's data & processes. We can also provide your users with detailed one-on-one training to generate what are termed as Power Users within your team. This is done with the intention of developing an in house resource for user assistance and/or a system administrator.
	Support Services ICRM believes in a continued service approach to you and your business. Once your chosen CRM solution has been implemented, we continue our commitment to you with help to resolve your technical issues either by phone, remotely through GoTo Meeting or onsite so you can get back to business quickly. Our telephone support line is available for phone or remote system support Monday to Friday from 9:00am - 5:00pm. Additionally we can schedule a weekday on-site assistance appointment with one of our knowledgeable staff.
	Email Campaign Services Email Campaigns are alot to manage each month. There is there is number of items to manage to get a campaign off correctly. Putting together the HTML email storing the images on the website. Running the Tests, determining the landing pages, and tracking the links. Then how does all of this working within your Maximizer and Microsoft CRM Products. Well, we would like to help you with this. All you have to do is send us the Word document and the email list, and we will do the rest. We setup the html, place the images centrally, track the click-throughs and the bounce backs. Then send you a report of the results and an update file for your CRM.
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